Netstal wins PETplanet award in the category "preform + cap machine builder"

Netstal won the PETplanet award in the category "preform + cap machine builder" at the PETplanet magazine "After Sales Service in Developing Countries” award. Netstal received the highest marks in the categories "responsiveness", "spare parts availability", "effective training" and "pricing and volume discount on aftermarket products".

Excellent service performance
Investments in machines are made on the basis of a wide variety of deciding factors. When it comes to selecting a service partner, criteria such as the type of relationship a company has with the supplier, the operational reliability of systems and lines as well as the performance of the supplier with regard to service are becoming increasingly important. "I'm excited for the entire Netstal service team that we received the highest marks in these important categories," said Renzo Davatz, Netstal's Vice President Global Service. "We will rigorously continue our strategy of offering our customers innovative services and real added value."

Comprehensive services in four phases
With its high-quality, quick and precise injection molding machines, Netstal has earned global recognition as a premium manufacturer. "In order to ensure the long and successful service life of Netstal machines and maximize production efficiency, more comprehensive customer support over a machine's lifetime is increasingly becoming the focus of a long-term partnership. With this in mind, we have refined our service range to our customers' benefit," Davatz explained. With 'Service & Solutions', the services offered by Netstal have been restructured and optimized in terms of content based on the four service life phases start-up, utilization, optimization and end phase. As a result, customers can always take advantage of added value.

Optimized service packages tailored to individual needs
In order to best serve current customer requirements, the Netstal service experts have put together attractive service packages. "With this solution-oriented and individually tailored approach, customers are able to increase the availability and the efficiency of their machines while reducing costs. By boosting their production efficiency, they are protecting their investment and a lifelong partnership with additional benefits is created," Davatz emphasized. With 'Service & Solutions', customers benefit from a comprehensive service network with competent experts and professional advice. The Netstal service experts have access to the most state-of-the-art technical infrastructure and are available to their customers around the globe to provide direct assistance.

Source: Netstal